Refunds

We release the hold on your card straight away, so nothing is charged and there's nothing to refund. Some banks take a few days to remove a released hold from your statement. If you used a credit, it goes straight back into your account.

We confirm the lot, plan and title reference from the registry's index before ordering, and email you if the address could match more than one title. If you still order the wrong one by mistake, email us within 7 days and we'll refund everything except the registry's own fee, which we have already paid.

Cancel anytime in one click from your account or the reminder email we send 3 days before each payment. If a renewal went through that you didn't want and you haven't used that month's credit, email us within 14 days of the payment and we'll refund it in full.

Email team@titledesk.com.au with your order number. A person reads every email. Refunds go back to the card you paid with, usually within 5 business days. Nothing here limits your rights under the Australian Consumer Law.