Terms of service

Title Desk is an independent online service. We are not a government agency or a land registry. We order title searches from the state and territory land registries through an authorised information broker and deliver the registry's document to you unchanged.

Our guides are general information about how titles work. They are not legal, financial or conveyancing advice, and the official title is the document to rely on.

A title search is A$69 (A$89 in TAS and ACT) in every state and territory except WA, including GST and all fees. You give us the property's address (and the title reference if you have it), and we confirm the exact title before ordering it. If the address could match more than one title, we email you to check first. For a single title, we hold the amount on your card when you order and charge it once the registry supplies the title. If it can't be supplied, we release the hold.

Most titles arrive within minutes. Some registries process searches manually, which can take up to 1 business day.

Titles are supplied under the registries' own terms, which we pass on to you. In particular, you may not resell the information or use owner names and addresses for direct marketing. Title information is current at the time of the search only.

Western Australian titles are supplied as the official document only, and we don't keep a copy after emailing it to you.

Membership costs A$55 a month, charged to your card on the day you join and on the same day each month until you cancel. Each payment adds 1 title credit to your account. If you join while ordering a title, your first credit is used for that title.

We email you 3 days before every payment. You can cancel at any time, in one click, from your account or from that email. There's no minimum term and no cancellation fee. After you cancel you won't be charged again, and your membership stays active until the end of the month you've paid for.

One credit buys one title search in any state or territory except WA. TAS and ACT titles need a A$20 top-up on top of the credit, because those registries charge more: we hold the top-up on your card and charge it once the registry supplies the title. Members can buy extra credits for A$49 each, or A$42 each when buying 5 or more.

Credits last 12 months from the day they're issued, including after you cancel. Unused credits can't be exchanged for cash, except where the law requires it. If we can't supply a title you ordered with a credit, the credit goes back into your account.

We take care to order the right title and to describe it accurately. We aren't responsible for errors in the registry's own records, or for decisions made on our summaries without checking the official title or getting professional advice. Nothing in these terms excludes any right you have under the Australian Consumer Law.

Email team@titledesk.com.au.